Enhance Satisfaction and Maximize Revenue with IoT-based Smart Queuing and Wait Time Displays

Enhance guest experiences and drive revenue with Amuse Tech Solutions’ IoT-based Smart Queuing and Wait Time Displays for entertainment venues.

We revolutionize the guest experience with our IoT-based Smart Queuing and Wait Time Displays, engineered specifically for amusement parks, sports venues, and entertainment destinations. Headquartered in Phoenix, AZ, we have rapidly built a trusted reputation across North America by delivering innovative, reliable IoT products supported by expert guidance and a strict quality assurance process. Our smart queuing systems help businesses streamline operations, reduce wait frustrations, and unlock powerful revenue opportunities, ensuring every guest has a smoother, more enjoyable visit.

The Following are Our Advanced IoT Offerings for Smart Queuing and Wait Time Displays

In addition to offering products and systems developed by our own and other partners for Smart Queuing and Wait Time Displays, we are proud to carry top-tier products and systems from our trusted partners, GAO Tek Inc. and GAO RFID Inc., delivering reliable, high-quality technologies, integration and services you can count on. When appropriate, we have provided links to relevant products and systems of GAO Tek Inc. and GAO RFID Inc.

Core Components of Amuse Tech Solution

Hardware

RFID wristbands and smart passes
Use UHF RFID Readers, Tags & Accessories to enable fast and contactless guest identification and queue tracking in high-traffic environments.
BLE beacons and motion sensors
Deploy BLE Gateways, Beacons & Accessories for real-time guest location tracking and movement analytics across rides and venues.
Digital signage and smart display screens
Integrate with Zigbee Gateways/Hubs for wireless, responsive updates to digital signage reflecting real-time wait times and alerts.
Gate and turnstile controllers
Utilize Z-Wave End Devices to automate access control through turnstiles and entry points, synced with queue logic.
Local edge computing devices
Leverage Device Edge solutions to process queue and sensor data locally for faster response and minimized latency.

Software

Centralized queue management platform
Real-time analytics dashboard
AI-powered guest flow prediction
Mobile app interfaces (for guests and staff)

Cloud Services

Cloud-based synchronization and data storage
Remote configuration and monitoring
Integration with third-party systems and APIs
Real-time alerting and reporting services

Key Features and Functionalities

Real-time Wait Time Updates across rides, concessions, and attractions.
Mobile Notifications and Alerts for queue status changes.
Virtual Boarding Passes that minimize physical congestion.
Predictive Analytics to forecast peak times and optimize staffing.
Dynamic Content Management for kiosks and digital signage.
Priority Access Options to enhance guest VIP packages.
Intuitive Admin Dashboard for centralized control and monitoring.

System Integrations & Compatibility

Integrations

Existing Ticketing Platforms
CRM and Loyalty Programs
POS Systems
Venue Mobile Apps
Digital Signage Networks

Compatibility

iOS and Android mobile devices
Wi-Fi 6 and BLE 5.0 standards
RFID-enabled wearables
On-premises and cloud-based IT infrastructures
Existing kiosk and signage hardware

Industries Served

Amusement and Theme Parks
Sports and Recreation Venues
Live Entertainment and Event Venues
Museums and Cultural Attractions
Food and Beverage Retail within Entertainment Venues

Relevant U.S. & Canadian Standards

ASTM F2291 (Standard Practice for Design of Amusement Rides and Devices)
FCC IoT Device Compliance Regulations
CAN/CSA Z267-00 (Safety Code for Amusement Rides and Devices)
GDPR and CCPA for Data Privacy Compliance

Benefits

Enhanced Guest Satisfaction: Less waiting, more experiencing.
Higher Per Capita Spending: Freed time leads to more food, merchandise, and premium service sales.
Operational Efficiency: Data-driven queue management reduces labor costs and optimizes ride throughput.
Increased Loyalty and Repeat Visits: Better experiences translate into stronger customer retention.
Real-time Operational Insights: Immediate visibility into guest movement and engagement patterns.

Application

Amusement Parks and Theme Parks
Water Parks
Stadiums and Arenas
Concert and Festival Grounds
Family Entertainment Centers
Zoos, Aquariums, and Museums
Ski Resorts and Adventure Parks

Case Studies

Major U.S. Amusement Park – California
A leading amusement park in California partnered with Amuse Tech Solutions to implement an IoT-based virtual queueing system for its most popular attractions. The results were transformative: guest satisfaction scores rose by 25%, and in-park spending increased by 18%, thanks to reduced line congestion and increased free time for shopping and dining.
Sports Arena – Texas
A premier sports arena in Texas integrated our smart wait time displays at entrances and concession areas. Fans spent less time in lines and more time enjoying the game. The solution led to a 20% increase in food and beverage sales and helped the venue achieve record high fan experience ratings during major events.
Family Entertainment Center – Ontario, Canada
A popular indoor entertainment complex in Ontario adopted our virtual queuing technology across multiple attractions. Families appreciated the convenience of mobile reservations, and the center reported a 30% boost in repeat visits over a 12-month period.